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Classic Goldwing Technical Forums
General Classic Goldwing Technical Forum
JC Whitney slipping big time...or JC Whitney steps up! (update)
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<blockquote data-quote="Omega Man" data-source="post: 47036" data-attributes="member: 66"><p>The last time I ordered from JCW was the windshield, and I didn't get a email with a tracking number until the day after I get the delivery. I just chalked it up to a glitch, and decided I'd continue to do business with them because my previous favorite supplier cheapcycle parts was slipping worse. CCP takes payment for products they know are back ordered for months and just keep your money till you call to cancel your order.</p><p></p><p>Anyway, I decided to get a new clutch cable and ordered through JCW, on Wednesday of last week. Hmm, no tracking info on Friday so I call...</p><p></p><p>Me - bla bla bla, has my cable shipped?</p><p>girl #1 - Your order is in stock but has not shipped we expect it to ship today and we'll send you tracking info when we get it.</p><p>Me - Thanks, have a nice day.</p><p></p><p>No email Friday, Saturday, Sunday(didn't expect it anyway on Sunday). Monday today 4PM still no Email, so I call...</p><p></p><p>Me - bla bla bla, has my cable shipped?</p><p>girl #2 - Your order is in stock but has not shipped we expect it to ship today and we'll send you tracking info when we get it.</p><p>Me - I was told the exact same thing on Friday of last week, I ordered on Wednesday. The part is in stock?</p><p>girl #2 Yes sir.................................</p><p>Me - I'll tell ya what, I'd like to talk to a supervisor.</p><p>girl #2 Ok sir, let me see if I can find one.</p><p>Me - I'll hold thank you.</p><p></p><p>At this point I talk to "Art" the supervisor who is nice and I explain how I could have spent a little more for Honda original and sent my money to Japan instead of doing business with a company based here in America. He thanked me for doing business with JCW and told me he was going to make it a priority that my cable be shipped as soon as possible. Cutting a long story short I almost forgot to mention Art told me they had submitted my order to a total of 3 suppliers. </p><p></p><p>I've been lied to at least once, that much I know. I'll update tomorrow.</p><p></p><p><strong><span style="font-size: 26px">~O~</span></strong></p></blockquote><p></p>
[QUOTE="Omega Man, post: 47036, member: 66"] The last time I ordered from JCW was the windshield, and I didn't get a email with a tracking number until the day after I get the delivery. I just chalked it up to a glitch, and decided I'd continue to do business with them because my previous favorite supplier cheapcycle parts was slipping worse. CCP takes payment for products they know are back ordered for months and just keep your money till you call to cancel your order. Anyway, I decided to get a new clutch cable and ordered through JCW, on Wednesday of last week. Hmm, no tracking info on Friday so I call... Me - bla bla bla, has my cable shipped? girl #1 - Your order is in stock but has not shipped we expect it to ship today and we'll send you tracking info when we get it. Me - Thanks, have a nice day. No email Friday, Saturday, Sunday(didn't expect it anyway on Sunday). Monday today 4PM still no Email, so I call... Me - bla bla bla, has my cable shipped? girl #2 - Your order is in stock but has not shipped we expect it to ship today and we'll send you tracking info when we get it. Me - I was told the exact same thing on Friday of last week, I ordered on Wednesday. The part is in stock? girl #2 Yes sir................................. Me - I'll tell ya what, I'd like to talk to a supervisor. girl #2 Ok sir, let me see if I can find one. Me - I'll hold thank you. At this point I talk to "Art" the supervisor who is nice and I explain how I could have spent a little more for Honda original and sent my money to Japan instead of doing business with a company based here in America. He thanked me for doing business with JCW and told me he was going to make it a priority that my cable be shipped as soon as possible. Cutting a long story short I almost forgot to mention Art told me they had submitted my order to a total of 3 suppliers. I've been lied to at least once, that much I know. I'll update tomorrow. [b][size=7]~O~[/size][/b] [/QUOTE]
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Classic Goldwing Technical Forums
General Classic Goldwing Technical Forum
JC Whitney slipping big time...or JC Whitney steps up! (update)
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