I had a go round with the card people and here is the outcome They ended up giving me my money I could have taken all of it in one swoop. But this way I have a savings like until me new card comes. They were quick to resolve my issue and this is why..
fist email.
The bottom line is that there was a dispute on my card I contacted Walmart money card they wanted me to fill out some form an would look into it. I get paid on the 13 of January an then I get a email that there was a pending return on my card in the sum of 71.00 and change the (Walmart) never contacted me nor did they (Walmart) tell me that they (Walmart) were going to lock my account down till I got my new card. NOW I HAVE NO WAY TO PAY MY BILLS RENT GAS FOOD ECT till my card comes in the mail on the 28th. So what I need is a card or a bank I can get my hard earned money from so I can do my life's doings. I was very upset when I called they (Walmart) could only tell me that it was COMPANY POLICY and that I would need to wait the time to get my MONEY By then I will be getting paid again. And still not be able to collect the paycheck. There will be no card by then yet. I would have gladly Paid to have this OVER NIGHTED But again there was no Option to do so I'm completely in disbelieve of this is how they (Walmart) conducts business.
So if you can do something like Overnight me a card or tell me where to go to get some or all of my money that would be great . If your not able to do any of this then there is no reason to further this conversation.
reply to my email.
We apologize for any inconvenience you have experienced. We do not have the option of having a Card delivered Overnight. We strongly suggest that you wait for the replacement Card to arrive in the mail to access your funds. Please allow 2 weeks for the delivery from the day we processed a Card request.
second email.I sent
2 weeks what a joke. Just like the rest of the banks. My wife is a diabetic had to borrow money for insulin and strips. My Dr visit was 250.00 plus my copay. I think you (greendot) should rethink your (greendot) policy on card replacement I will be sending emails to my friends and there friends facebook an Twiter and Linkedin an the rest of my social network that I'm involved with to let them know about my experience with Greendots cardholder practices (IN MY OPINION ) Please allow the the time to wait for a new card. REALLY WHAT ELSE AM I SUPPOSE TO DO DUH... SUCH A RIDICULOUS STATEMENT TO MAKE. Everyone is quick to apologize until it happens to them. Then repeat this to yourself.
Dear so and so, We apologize for any inconvenience you have experienced. We strongly suggest that you wait for the replacement Card to arrive in the mail to access your funds. Please allow 2 weeks for the delivery from the day we processed a Card request.
As I stated in the first email if you couldn't supply me with a card or a bank need not to reply. I will be looking into another card for my direct deposit banking. On top of it I was charger for money I can't access. Use out of country for customer support, just sad. This whole experience is just sad.
In closing, This is a lesson learned to look CLOSER...........! I would gladly pay someone else a tad bit more for an AMERICAN BASED Card company's customer service for . For I'm in no doubt I will find it. I will start with RUSH.
Sincerely,
AN UPSET CUSTOMER
There reply,
our inquiry is very important. We have forwarded your concern to a Supervisor. Please expect a call within 1 business day.
Outcome.
They told me to go to Walmart and get a new card. Then they moved any amount I wanted to the other card. Thats what I asked if they could do in the first phone call I made. They wouldn't do it. They refunded my 20.00 that I spent to get the card. So I'm still waiting for the replacement card in the mail. And Net spend sent me a card to try out the same night I got a temp card from Greendot. I'm just glad they fixed the issue the girl who handled the call was nice and some people over there I'm sure were in the office getting there butts chewed for not handling the transaction right..
This was the last thing I sent out to the support team..
To whom may it concern
In the beginning of this issue I can honestly say that there was no light at the end of my tunnel. I was certain that no one was on my side with my issue. That (I) felt was handled unprofessionally in all areas of what most would consider customer services. With the volume of cardholder services that are out there today there is great competitive advantage in others. Most consumers today that I have spoken to feel that there is no advantages for them. There just a number or a name that is meaningless other than how much money they can make off of there disadvantages. As for me this is not just nor so. I'm a person in this world of worth who cares. I have a wife that is in medical necessity insulin dependent. We rely on each other for sustainable development.
I received a phone call from a May (she called herself) with confidence in her voice that she (May) would be able to resolve this issue. I myself thought differently but I was willing to listen to her words of encouragement. By the end of the conversation I still wasn't fully confident. She (May) assured me that this would be resolved by the day's end.
I now have been restored. An have the ability to sustain normal daily functions. My light at the end of the tunnel.
In closing
I think (in my opinion) that tho's involved need updated training of affirmative assertion. That way all parties involved are aware.
Thank you for your time in this matter and most importantly thank you for May.
This matter is closed in my opinion. :hi: :0fftopic:
:Awe: :roll: :rant:
