Faulty head gaskets from Saber Cycle

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damorsoft

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To save alot of typing here is a summary of my emails and back to Saber Cycle.. Do not buy your head-gaskets from these guys...

Dec 17 2011 1:53pm
An update to my email of yesterday.. The head gaskets are not sized correctly the space between the upper and lower head bolts front and rear is too short and the
gasket is being forced into a ridge and preventing the heads from seating 100%.
If you could check this out and let me know what to do.
I could clean out the holes to fit and remove the ridge but this is kind of an aftermarket fix.

Mon, Dec 19 2011 11:26am - staff
The gaskets are gang punched in a permanent die fixture, and there is no
variance between any in our inventory. All match OEM samples we have on hand for quality control checking BEFORE we even OK a production lot.
Our head gaskets fit a stock piston bore. We have the very same head gaskets installed in our own personal bikes and they were installed by a mechanic at the local
Honda dealership.
We are a parts warehouse, not a repair shop. You should not have to ask us for guidance. Anybody who takes on rebuilding an engine should own at least one workshop manual, either Honda, Clymer or Haynes.

Mon, Jan 23 2012 10:39pm
That is all fine and dandy.
Your head gasket had bolt holes that were too close together causing a resulting ridge of steel to be formed against the lower bolt holes when torqued down thus
preventing the heads from sealing correctly resulting in water leaks. I filed down the ridges and expanded the holes to fit the bolts, however the head gasket did
not reseal correctly resulting in water in my oil and water leaks
I purchased a new set of head-gaskets from Honda and had no issues with incorrect bolt hole alignment.
I want to return the head gaskets for a refund or a replacement with some head-gaskets which have been made to Honda spec.
Thanks for your time.

Tue, Jan 24 2012 10:46am - staff
The fact that you were able to install the head gaskets back in Dec. proves the bolt holes line up. FYI, the bolt holes are exactly in the same position on the
GL1000, GL1100 and GL1200 but the cylinder sizes were changed over the model years.
The fact that you had to ask for installation guidelines back in Dec. indicates that you do not have a workshop manual. Anybody who attempts a rebuild project such
as what you've taken on, based on the parts you purchased from us, should have at least one workshop manual.
The list of parts you purchase is a strong indication that the bike you own has been abused. Your cylinder heads and engine block may be very well be warped.
Hopefully your engine block is in good shape so we suggest you get to a machinist shop and have your cylinder heads milled. The surface must be absolutely PERFECT
for your head gaskets to make a lasting seal.

Tue, Jan 24 2012 12:30pm
You really should hire somebody who can read. I am aware that you really don't want to spend much money on support. However people who can read would be an asset.
If they could read they would have read....The genuine Honda gaskets fit and sealed well... no warped heads period no bad block, just bad gaskets. The rings were
replaced just because the engine came to me as an unknown unit and I wanted to have a look at the bottom end.. There was no abuse.. The only abuse is what I am
receiving from your support staff who cannot read.
Please send a pair of proper gaskets. I did not come to you for support in December, but at the time did not have any clue a reputable company would sell bad
gaskets. I have 3 manuals and have torn down 3 Goldwing engines. and have a 4th on my bench.. I am not an idiot.

Tue, Jan 24 2012 12:47pm - staff
A properly maintained HONDA engine NEVER, EVER requires replacement of piston rings. That engine was abused.
If you have a workshop manual then why did you ask on Sat, Dec 17 2011 1:53pm, "Do you have some guidelines to install these head gaskets?"
We don't understand why someone who has so many workshop manuals and experience would hit up so many forums for free information. Forums are sometimes a mind field of misinformation, as some of our customers and even the forum moderators have attested to.
Please review the sales policies you agreed to prior to placing your order. There is no return or exchange for consumable parts such as head gaskets.
We cannot be responsible for DIY installations. On ClassicGoldWings.com, you pubicly admitted to destroying your carburetor idle jet while cleaning - not an easy
thing to do.

I could have continued the debate but you can see how well it was going with them..
Just note the gaskets from Honda fit and worked 100%, never buy head gaskets from Saber Cycle and the carbs had sat with gas in them for 20 years and had to be replaced as they were not salvageable.. So I resorted to some extreme measure to clean.. nuff said..
 
it wouldnt surprise me if honda dosnt have there gaskits made by them also .....ive heard the same thing from others about gaskots that didnt fit good at thirty dollars and op for gaskits that are so small is a complete rip off to start with ....and honda gaskits are just criminal at the prices they charge .....

with results like this i think ill make my own ...cant be any worst outcome ....what complete ***** they are .....to bad such disgusting people own oldwings what a waste of a great bike on such fruitless money scam people
 
Seems many businesses have forgotten customer etiquette. Along with quality control it seems. I too had planned to purchase head gaskets from them but instead bought from another seller on Ebay. Sabre Cycles wouldn't take paypal.
 
SABER CYCLES reputation in poor customer relations has kept me away from them.
However I will attest that I have had issues with aftermarket head gaskets that I have documented well on this forum.A problem only resolved by GENUINE HONDA gaskets.


How are they aware of your carb issues? Are we being watched? :shock:
 
Yeah, nothing in that post surprised me...if anything they are as-a-rule more rude. Maybe I shouldn't comment, I've read so many negative opinions of that source I've never used them for parts.

~O~
 
Tory":2w1eqzj2 said:
SABER CYCLES reputation in poor customer relations has kept me away from them.
However I will attest that I have had issues with aftermarket head gaskets that I have documented well on this forum.A problem only resolved by GENUINE HONDA gaskets.


How are they aware of your carb issues? Are we being watched? :shock:

They must have been very busy, searching out my name on all the forums. I suppose they feel that trying to make me look incompetent they win. It just makes Saber Cycle look a lot stoopid. They should have at least asked for the gaskets to be returned. Maybe I will take a picture of them laying on top of a spare head.

Right from the start of this, they were assuming I was a moron and they are all expert mechanics, when all they are good at is fraud.
 
I have bought tools from them tha theld up and only bought from the website so that I did not have to deal with the "NO PAYPAL" fight! I had a similar customer service issue with them in the past and have chosen to use other suppliers. (Vote with my feet.......or is that my fingers if I am using a keyboard?!)

Historically, their head gasket do not last a full riding season. I have several friends with GL1000 and GL1100's that used their head gaskets only to end up replacing them with OEM Honda gaskets in less than a year.
 
Well...obviously, you ARE an idjit...you bought head gaskets from THEM! :smilie_happy: :smilie_happy: :smilie_happy: (just kiddin!)
I've read soooooo many bad things about Saber Cycle's customer service, AND about any aftermarket head gaskets, it's scary to think about ever needing to tear into mine. At this point, I would rather spend the $$$$$$ to get Honda gaskets(if I can find them) than have to deal with re-doing the job over and over...

Thanks for the info, anyway. At least you did get the engine running. :good:
 
I documented with pictures and videos of the ill fitting head gaskets I bought off eBay from a guy who has them made.
So far that makes 2 sources, SC and this other.
I would like to see a picture of that SC gasket laying against a head, or better yet against the block referencing the locator pins.

I feel somewhat honored that we were mentioned in the email, am I weird or what.
I must be tired.
 
That's a good question, if so I think Saber Cycle sucks big apples..My friend in Kansas just had a dealing with them and this guy is super nice but they rubbed him the wrong way and that made me just a little upset.. Guy's these folks checkout the sites like anyone else, don't you think, if I knew guy's were saying all kinds of things about me I'd wanta read it wouldn't you..
 
There are reputation services not unlike identity protection services. They search out any negative reports on you or your company. With service like that. I bet it isn't hard to find.
 
damorsoft":2ighhrb9 said:
....Right from the start of this, they were assuming I was a moron and they are all expert mechanics
I think not!
Saber Cycle":2ighhrb9 said:
We have the very same head gaskets installed in our own personal bikes and they were installed by a mechanic at the local Honda dealership....
They obviously don't do their own work!

Though I have to admit, unless you cleaned up their responses, they're more civil than most I've heard about from SC.
 
Just for info, I bought ebay head gaskets the first time I replaced my OEM ones due to a coolant/combustion chamber leak. They lasted only a few thousand miles before one bank developed another coolant leak to the outside. You all may remember my fiasco relating to a personal mistake and installing one backwards...{embarrassed grin) but I have now installed ...correctly.... Honda OEM gaskets. Frankly I am not a bit surprised that the OEM parts are the best....after all isn't that why we love our Honda's????
Brian
 
roncar":13xvtivm said:
Though I have to admit, unless you cleaned up their responses, they're more civil than most I've heard about from SC.
I know I could quote some ugly responses I recieved (though not needed at this point.....I have already stopped purchasing from there). The sad part is that they really do have a lot of stuff for these old bikes. I wouldn't buy any gaskets or seals because I know they are knock-offs and not OEM quality or specification. But the darn customer service replys when you ask a question really throws me for a loop!!!

Try this once.......send an email and just type "PayPal" in the subject and watch the response!!!! You will be blasted from here to Pluto and back! They do not seem to understand that a customer base changes everyday and everyday new customers look at how so many other online businesses (particullarly on Ebay) require PayPal and then blow off on these new customers as soon as they ask why Saber Cycle doesn't take PayPal on Ebay (Like every other merchant selling motorcycle parts that I have ever dealt with on Ebay). Yes PayPal takes their share....it is part of doing business...MasterCard and Visa do the same!

The issue is....why Saber Cycle cannot understand that new customers have never seen the other emails or replys about not using PayPaland do not deserve to be blasted as if they had mental telepathy and could have possibly known this is a Saber Cycle sore spot! Worse yet, (as seen above) question the quality of a part and the response is always as above.....ultimately, buyer beware.....you are not getting your money back and its your fault no matter what!!! :rant:

Vote with your money and buy parts elsewhere if you want to avoid this nonsense. I absolutely am not telling anyone what to do and to not buy from them, (That is your choice of course), just making the suggestion based on my experience.
 
Well, everyone know's I've been looking for a chrome windshield panel, but I refuse to buy the one they offer because it's double what they used to cost at JC Witney, they want $119.00 dollars for a panel..Because they can...No one carries them and they know it so they jacked the price up like that..$55.00 at witney for a panel but that's for the 1200cc.. Can't get them for the 1100's anymore..I think I found one....
 
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